In this example, we'll show you how to perform a blind or supervised transfer on a Yealink T42S or T46S.
Note: a blind transfer is a transfer to another extension without pre-establishing a call between the first recipient and the final recipient. The call is blindly transferred to the final recipient.
In comparison, a supervised transfer is one where, before being transferred to the final recipient, the call is put on hold and a second call is established to confirm whether the final recipient wishes to take the call or not. These two calls are then merged.
Blind transfer method
- Press the "Answer"button to answer the incoming call (or lift the handset).
- Press the "Transfer"button to start the blind transfer procedure. Dial the extension number of the person you wish to transfer the call to. Press "TransfB" to complete the procedure.
Supervised transfer method
- Press the "Answer"button to answer the incoming call (or lift the handset).
- Press the "Transfer"button to start the supervised transfer procedure. The caller will automatically be put on hold. Dial the extension number of the person you wish to transfer the call to, wait (or press "Send").
- The transfer recipient
- accepts and takes the call: Press the "Transfer"button to transfer the call, the original caller and the transfer recipient are now connected.
- refuses the call and hangs up: Press the "Resume" button to return to the original caller,
- does not answer: Press the "Cancel" key, then the "Resume" key to return to the original caller,
- is on voicemail: Press the "End" button, then the "Resume" button to resume the original call.