IT Service

[assistance/@/iamm.fr]

The IT department guarantees 3 missions:
Ensure the availability and consistency of the Institute's information system
2. Take into account all needs and integrate them into its evolution
3. Assist the different populations: administrative staff, teaching and research staff, and students in their daily lives

TO CONTACT IT SUPPORT:

IT support is available from Monday to Friday from 9:00 AM to 12:30 PM and from 1:30 PM to 5:30 PM

All your requests should be addressed primarily to assistance[@]iamm.fr

Email requests are directly integrated into our intervention database, optimizing their processing.

In case of an email problem, you can contact us at 04 67 04 60 24. If there is no answer, please leave us a voicemail: this message will be broadcast to the entire Service.
To remotely access your computer, run the following program (only when invited by a member of the service).

=> LOGICIEL DE PRISE DE MAIN

Remote work

12

Password safe The Nextcloud client Remote work IP Telephony Transfer and forward a call with the 3CX web client

Password safe Connect to a network drive Nomadic access to documentary resources Cloud service IP Telephony

Telephony

9

IP Telephony Transfer and forward a call with the 3CX web client Making and transferring a call with your Yealink phone 3CX Voicemail Call forwarding to another number with 3CX

Schedule or join a 3CX audio conference Call forwarding to another number with 3CX Transfer and forward a call with the 3CX web client 3CX Voicemail Chat with 3CX

Networks

6

GLPI Inventory Installation The Nextcloud client Connect to Wi-Fi Nomadic access to documentary resources Connect to a network drive

Connect to a network drive Nomadic access to documentary resources Connect to Wi-Fi The Nextcloud client GLPI Inventory Installation

Messaging

9

Proxmox Quarantine Synchronize your email on a smartphone View / Edit a Zimbra distribution list Share their calendar / Retrieve a shared calendar Clean out your inbox

Best practices Zimbra Automatically filter your messages Clean out your inbox Share their calendar / Retrieve a shared calendar

Print

4

PRINT-DEPLOY / Papercut Use printers from your personal computers PRINT Print options

PRINT Use printers from your personal computers PRINT-DEPLOY / Papercut Print options

Students

3

Sync ENT calendar Moodle ENT

Moodle Sync ENT calendar ENT

Cybersecurity

4

Password safe CODE OF GOOD PRACTICE FOR INFORMATION SYSTEMS AND NETWORKS AT CIHEAM MONTPELLIER Change password Open a computer account

Change password CODE OF GOOD PRACTICE FOR INFORMATION SYSTEMS AND NETWORKS AT CIHEAM MONTPELLIER Password safe Open a computer account

Collaborate

12

Procedure: Share an item via cloud.iamm.fr Talk client (Nextcloud)Word Tutorial View / Edit a Zimbra distribution list The Nextcloud client

Procedure: Share an item via cloud.iamm.fr IP Telephony Schedule or join a 3CX audio conference Transfer and forward a call with the 3CX web client 3CX Voicemail